DMV Moving Help Privacy Policy
Last Updated: May 26, 2025
At DMV Moving Help (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our moving, packing, or related services (“Services”) or interact with our website [https://dmvmovinghelp.com/], mobile applications, or other platforms. By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we may collect include:
1.1 Personal Information: Information that identifies you as an individual, such as:
- Name
- Contact details (e.g., phone number, email address, mailing address)
- Payment information (e.g., credit/debit card details, bank account information)
- Billing and delivery addresses
1.2 Service-Related Information: Information provided during booking or service delivery, such as:
- Details about your move (e.g., inventory list, pickup/delivery locations, special requirements)
- Access information (e.g., building restrictions, parking details)
1.3 Automatically Collected Information: When you visit our website or use our digital platforms, we may collect:
- IP address
- Browser type and version
- Device type and operating system
- Website usage data (e.g., pages visited, time spent) via cookies or similar technologies
1.4 Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or communications with our team.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you book Services, submit forms, or contact us via phone, email, or our website.
- Automated Technologies: Through cookies, web beacons, or analytics tools on our website or apps.
- Third Parties: From partners such as payment processors, marketing platforms, or referral services, where permitted by law.
3. How We Use Your Information
We use your information to:
- Process bookings and provide Services (e.g., scheduling moves, coordinating logistics).
- Process payments and issue refunds.
- Communicate with you about your move, including confirmations, updates, or customer support.
- Improve our Services, website, and customer experience.
- Send promotional materials or offers, if you opt in to receive them.
- Comply with legal obligations or resolve disputes.
- Analyze usage trends to enhance our operations (e.g., website analytics).
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers: With trusted third-party vendors who assist us in delivering Services (e.g., payment processors, storage facilities, or logistics partners). These providers are contractually obligated to protect your information.
4.2 Legal Requirements: If required by law, court order, or government authority (e.g., to comply with tax regulations or respond to a subpoena).
4.3 Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you where required.
4.4 With Your Consent: When you explicitly authorize us to share your information (e.g., for referrals or testimonials).
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site performance. Cookies may track your browsing behavior or store preferences. You can manage cookie settings through your browser, but disabling cookies may limit website functionality. For more details, please review our Cookie Policy [insert link or note if not applicable].
6. Data Security
We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption for payment data, secure servers, and restricted access to personal information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Data Rights
Depending on your location (e.g., Virginia, Maryland, or D.C. residents), you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or certain data sharing (where applicable).
- Non-Discrimination: We will not discriminate against you for exercising your data rights.
To exercise these rights, contact us at team [@] dmvmovinghelp.com. We will respond within 30 days as required by law. You may need to verify your identity before we process your request.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
- Booking and payment data may be retained for 7 years to comply with tax laws.
- Website analytics data may be retained for 2 years.
After this period, we will securely delete or anonymize your information.
9. Third-Party Links
Our website or communications may include links to third-party sites (e.g., payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing information.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
11. International Data Transfers
DMV Moving Help primarily operates in the United States. If your information is transferred to or stored in another country (e.g., through cloud services), we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website [https://dmvmovinghelp.com/privacy-policy] or provided upon request. Continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For questions, concerns, or to exercise your data rights, contact us at:
DMV Moving Help
team [@] dmvmovinghelp.com
202.350.0220
If you believe we have not addressed your concerns, you may contact your local data protection authority (e.g., Virginia Attorney General’s Office or Maryland Office of the Attorney General).